Visas and citizenship applications are managed by the Department of Home Affairs.
The Department of Home Affairs website has the most up to date and comprehensive information on applying for visas and citizenship. The website also has useful definitions and tools to help you understand the department’s requirements. Visit the website at Immigration and citizenship.
For information on entering Australia, please visit Entering Australia.
Please note that Australian citizens should use their Australian Passport to enter and leave Australia.
Information for New Zealand citizens can be found at:
New Zealand Citizens
New Zealand passport holders travelling with a criminal conviction
For further visa options, please visit: Explore visa options
The Department is committed to building more efficient and effective ways of delivering accessible services using digital channels as our default form of delivery. As such, you can complete most services online without needing to contact the Department directly.
Use ImmiAccount to lodge your application, make a payment, update your details or circumstances, upload documents, and track the progress of your application. You will receive an automated acknowledgement upon application lodgement. Please remember to check your junk folder and add us as a safe sender.
If you are experiencing technical issues with ImmiAccount, please visit Help and Support.
Further information in relation to visas and citizenship can be found at:
Visa Processing Times
Get your application right
Biometrics Collection
Check visa details and conditions
Become an Australian Citizen
Evidence of an Australian Citizenship
General information
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Change your details
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One parent travelling with a child
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Travelling as a dual citizen
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Protecting yourself from migration fraud
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Forms, fees, health and character:
Contact us
Global Service Centre
Compliments and complaints
Allegations and dob-ins
Non-citizens who claim they are an Aboriginal or Torres Strait Islander person can make a claim before they travel to Australia by emailing the Department of Home Affairs at [email protected]
A claim to be an Aboriginal or Torres Strait Islander person will not be considered at the border.
More information is available at:
Non-citizens seeking to enter Australia claiming to be an Aboriginal Australian
Non-citizens seeking to enter Australia claiming to be an Aboriginal Australian - Crossing the Border