Australian High Commission
New Zealand

Contact us

If you are an Australian citizen or permanent resident requiring after hours emergency consular assistance, please phone +61 2 6261 3305.

Otherwise, please direct your query to the appropriate section listed below.

Passports and Consular Services

Australian High Commission (Wellington)

Passport counter opening hours:  Monday to Friday  9:00am to 12:30pm and 1:00pm to 4:00pm

Physical address:  72-76 Hobson Street, Thorndon, Wellington 6011.

Email: [email protected] or [email protected]

Telephone: 04 473 6411

Fax: 04 498 7103

Public holidays for the Australian High Commission in Wellington

Australian Consulate-General (Auckland)

Passport counter opening hours:  Monday to Friday  9:00am to 12:30pm and 1:00pm to 4:00pm
Physical address:  Australian Consulate Level 7 HSBC Tower 188 Quay Street, Auckland, 1010

Email: [email protected] or [email protected]

Telephone: 09 921 8800

Fax: 09 921 8820

Public holidays for the Australian Consulate-General in Auckland

Visas and immigration

All visa enquires should be directed to the Department of Home Affairs.

Please note that visa applications are not accepted at the Australian High Commission, Wellington.

All visa and immigration services are undertaken at the Australian High Commission in Suva, Fiji. This applies to all clients in New Zealand, Cook Islands, Niue, Tokelau, and the Pitcairn Islands.

To contact the Australian Department of Home Affairs (Suva office) directly please use this link: Contact Us

Other enquiries

Have you checked our list of Frequently Asked Questions?

Email: [email protected]

Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at  or by requesting a copy from the Department.


Getting help overseas


Members of the media can contact us here.