High Commission
New Zealand
Cook Islands, Niue, Tokelau, Pitcairn Island

Contact us

Contact us

Please direct your query to the most relevant section:

If you are an Australian citizen or permanent resident requiring after hours emergency consular assistance, please phone 0800 445 639.

Passports and consular

Australian High Commission (Wellington)

Provides services to Australian citizens in New Zealand south of Taupo.

Postal address: PO Box 4036, Wellington 6140
Physical address: 72-76 Hobson Street, Thorndon, Wellington 6011. (Please be aware that there is no on-site parking available, only street parking).
Passport counter opening hours: Monday to Friday 9.00am to 12:30pm and 1:00pm to 4:00pm
Telephone: 04 473 6411 (select option 2)
Fax: 04 498 7103
Email: wltn.passports@dfat.gov.au

Please include in your email:
1. Name and contact details of person attending appointment (mobile/email).
2. Type of appointment required (First Adult/Renewing Adult/Child Passport, Witnessing/Statutory Declaration/Notarial).
3. Preferred date and time of appointment.

The Australian High Commission in Wellington will be closed on the following public holidays:
Thursday 24 December 2015
Friday 25 December 2015
Monday 28 December 2015
Friday 1 January 2016
Monday 4 January 2016
Monday 25 January 2016
Monday 8 February 2016
Friday 25 March 2016
Monday 28 March 2016
Friday 22 April 2016
Monday 6 June 2016
Monday 26 September 2016
Monday 24 October 2016
Monday 26 December 2016
Tuesday 27 December 2016
Wednesday 28 December 2016
Thursday 29 December 2016


Australian Consulate-General (Auckland)

Provides services to Australian citizens in New Zealand north of Taupo.

Postal address: Private Bag 92023, Victoria Street West, Auckland 1142
Physical address: Level 7, PWC Tower, 186-194 Quay Street, Auckland 1010
Passport counter opening hours: Monday to Friday 9:00am to 12.30pm and 1.30pm to 4.00pm
Telephone: 09 921 8800 and select option 3 for Passport enquiries
Fax: 09 921 8820
Email: auck.passports@dfat.gov.au

Please include in your email:
1. Name and contact details of person attending appointment (mobile/email).
2. Type of appointment required (First Adult/Renewing Adult/Child Passport, Witnessing/Statutory Declaration/Notarial).
3. Preferred date and time of appointment.

The Australian Consulate General in Auckland will be closed on the following public holidays:
Thursday 24 December 2015
Friday 25 December 2015
Monday 28 December 2015
Thursday 31 December 2015
Friday 1 January 2016
Monday 4 January 2016
Monday 1 February 2016
Monday 8 February 2016
Friday 25 March 2016
Monday 28 March 2016
Monday 25 April 2016
Monday 6 June 2016
Friday 21 October 2016
Monday 24 October 2016
Friday 23 December 2016
Monday 26 December 2016
Tuesday 27 December 2016
Friday 30 December 2016

Visas and immigration

All visa enquires and applications should be directed to the Australian Visa Application Centre in Auckland.

Telephone: 09 366 0274 (Monday to Friday 8am - 7pm)
Email: ttsauckland@ttsvisas.com
Website: www.ttsaustralia.com
Postal address: TT Services, PO Box 105154, Auckland 1143
Physical address: Level 1 West Plaza Building, 3 Albert Street, Auckland 1010 
Opening hours: Monday to Friday 8.30am - 4.30pm
Optional extended hours: Monday to Friday, 5.00pm-7.00pm (Appointment basis only)

The AVAC in Auckland will be closed on the following public holidays in 2015:
Tuesday 31 March 2015 - 12.30pm to 1.30pm and 2.30pm to 4.00pm
Friday 3 April 2015
Monday 6 April 2015
Monday 27 April 2015
Monday 1 June 2015
Friday 23 October 2015
Monday 26 October 2015
Thursday 24 December 2015
Friday 25 December 2015
Monday 28 December 2015
Thursday 31 December 2015

 

Public enquiries

Have you checked our list of frequently asked questions?
Email: nzinbox@dfat.gov.au

Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at http://www.dfat.gov.au/dept/consular/privacy.html  or by requesting a copy from the Department.