Australian High Commission
New Zealand
Cook Islands and Niue

Contact us

Contact us

If you are an Australian citizen or permanent resident requiring after hours emergency consular assistance, please phone 0800 445 639.

Otherwise, please direct your query to the appropriate section listed below.

Passports and Consular Services

An appointment is required prior to visiting the Australian High Commission (Wellington) or Consulate-General (Auckland).

Australian High Commission (Wellington)

The High Commission in Wellington provides passport services to Australian citizens in New Zealand (south of Lake Taupo), Cook Islands, Niue and Tokelau.

Please note: from 1 February 2016, passport and consular opening hours will be as follows.

Passport counter opening hours:   Monday to Friday  9:00am to 12:30pm and 1:00pm to 4:00pm

Physical address:  72-76 Hobson Street, Thorndon, Wellington 6011.

We do not have onsite parking so please allow extra time. ALL visitors to our offices are subject to security measures. If you are asked to put items in storage, please take your paperwork and payment with you.

All appointments can be made via our online booking system: https://passports1.gettimely.com/book

If you require further assistance after booking an appointment via our online booking system, you may wish to contact the Australian High Commission on the contact details below.

Email: wltn.passports@dfat.gov.au

Telephone: 04 473 6411 (select option 2 — passport enquiries)          

Fax: 04 498 7103

The Australian High Commission in Wellington will be closed on the following public holidays:

  • Thursday 24 December 2015
  • Friday 25 December 2015
  • Monday 28 December 2015
  • Friday 1 January 2016
  • Monday 4 January 2016
  • Monday 25 January 2016
  • Monday 8 February 2016
  • Friday 25 March 2016
  • Monday 28 March 2016
  • Friday 22 April 2016
  • Monday 6 June 2016
  • Monday 26 September 2016
  • Monday 24 October 2016
  • Monday 26 December 2016
  • Tuesday 27 December 2016
  • Wednesday 28 December 2016
  • Thursday 29 December 2016


Australian Consulate-General (Auckland)

The Australian Consulate-General in Auckland provides passport services to Australian citizens in New Zealand north of Lake Taupo.

Please note: from 1 February 2016, passport and consular opening hours will be as follows.

Passport counter opening hours:   Monday to Friday  9:00am to 12:30pm and 1:00pm to 4:00pm
Physical address:  Level 7, Pricewaterhouse Coopers Tower, 186-194 Quay Street, Auckland 1010

We do not have onsite parking so please allow extra time. ALL visitors to our offices are subject to security measures. If you are asked to put items in storage, please take your paperwork and payment with you.

All appointments can be made via our online booking system: https://passports1.gettimely.com/book

If you require further assistance after booking an appointment via our online booking system, you may wish to contact the Australian Consulate-General on the contact details below.

Email: auck.passports@dfat.gov.au  

Telephone: 09 921 8800 (select option 1)                                          

Fax: 09 921 8820

For further information and online applications please visit Passports Australia.

The Australian Consulate General in Auckland will be closed on the following public holidays:

  • Thursday 24 December 2015
  • Friday 25 December 2015
  • Monday 28 December 2015
  • Thursday 31 December 2015
  • Friday 1 January 2016
  • Monday 4 January 2016
  • Monday 1 February 2016
  • Monday 8 February 2016
  • Friday 25 March 2016
  • Monday 28 March 2016
  • Monday 25 April 2016
  • Monday 6 June 2016
  • Friday 21 October 2016
  • Monday 24 October 2016
  • Friday 23 December 2016
  • Monday 26 December 2016
  • Tuesday 27 December 2016
  • Friday 30 December 2016

Visas and immigration

All visa enquires should be directed to the Australian Visa Application Centre in Auckland and all paper based lodgements must be submitted at either the AVAC Auckland or Queenstown office. Their contact details are as follows:

Auckland AVAC – TTServices

Level 1 West Plaza Building

3 Albert Street

Auckland 1010

Open Monday to Friday, 8:30am to 4:30pm

Optional extended hours: Monday to Friday, 5:00pm to 7:00pm (Appointment basis only)

Queenstown AVAC – TTServices

Level 3 Forsyth Bar House

57 Shotover Street

Queenstown 9300

Telephone: +649 366 0274 (Monday to Friday 8am - 7pm)

Email: ttsauckland@ttsvisas.com

Website: www.ttsaustralia.com

Postal address: TT Services, PO Box 105154, Auckland 1143

The AVAC in Auckland will be closed on the following public holidays in 2016:

  • Monday 1 February 2016
  • Monday 8 February 2016
  • Friday 25 March 2016
  • Monday 6 June 2016
  • Friday 21 October 2016
  • Monday 24 October 2016
  • Friday 23 December 2016
  • Monday 26 December 2016
  • Tuesday 27 December 2016
  • Friday 30 December 2016

Public enquiries

Have you checked our list of Frequently Asked Questions?

Email: nzinbox@dfat.gov.au

Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at http://www.dfat.gov.au/dept/consular/privacy.html  or by requesting a copy from the Department.

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